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Res 14-31 Approving a Balanced Scorecard SystemA RESOLUTION OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, APPROVING AND ADOPTING BALANCED SCORECARD SYSTEM (STRATEGIC PLAN) FORTHE TOWN. WHEREAS, the Westlake Town Council has determined that effective governance of the Town of Westlake requires a focused effort which can best be provided by a comprehensive governance system formulated by the Council -staff team; and, WHEREAS, the Westlake Town Council has invested significant Council and staff time in an off-site planning retreat as well as subsequent workshops to review and draft updated vision, values, and mission statements to guide the creation of strategic themes, intended results, a strategy map, performance measures and initiatives; and, WHEREAS, the Town Council has determined that this strategic governance system allows for a focused review of the Council's priorities for the Town of Westlake, as well as the allocation of Council and staff time and resources to pursue those priorities; and, WHEREAS, the Town Council finds that approving this Balanced Scorecard Poster with the Strategy Map provides opportunities to measure implementation of the plan, integrate it with other governance and management processes, and shall be routinely reviewed by the Council for any updates and/or revisions that the Council determines are necessary to make the plan as effective as possible; and WHEREAS, the Town Council finds that the passage of this Resolution is in the best interest of the citizens of Westlake. NOW, ., ; ; O BE !:. , . D TOWN . COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1. That, all matters stated in the Recitals hereinabove are found to be true and correct and are incorporated herein by reference as if copied in their entirety SECTI®N 20 That, the Town Council of the Town of Westlake, Texas, hereby approves the attached Town of Westlake Balanced Scorecard Strategic Planning and Management System attached to this resolution as Exhibit "A. SECTIN 3: If any portion of this Resolution shall, for any reason, be declared invalid by any court of competent jurisdiction, such invalidity shall not affect the remaining provisions hereof and the Council hereby determines that it would have adopted this Resolution without the invalid provision. Resolution 14-31 Page 1 of 2 SECTION : That this resolution shall become effective from and after its date of passage. ATTEST: 3 Kell Edw Q s, Town Secretary APPROVES O FO 1&1 /"/� z1f �—' F ✓ L AIalito n Low . , Towil Atfolnev Laura L. Wheat, Mayor 1 - '! i Thomas E. Brymae 7��`n Resolution 14-31 Page 2 of 2 Town of Westlake Lalanced Scorecard Strategic Planning & Management Systerr, Mission & Vision Objectives Performance —M-e—a—su-res- Strategic Initiatives Vision i � Rreserve Desirability � gnment between comp plan, zoning & dev. � • Bi -annual survey administration I An oasis of natural beauty that maintains our open spaces in balance with distinctive development, trails, and &Quality of Life regulations • Comprehensive plan project review quality of life amenities amidst an ever expanding urban landscape. j •Ratio of exemplary schools injaround Westlake j • Update development regulations •Enrollment composite (capacity vs. wait list) • Quarterly review of development impact on WA *Student successes from WA • Annual review of admissions rqrmts & policy Mission f e Percentage of change in property values Annual review of capacity to reinvest in infrastructure and 0 Direction Finder survey results community assets Westlake is a unique community blending preservation of our natural environment and viewscapes, while ----:-.-- �1­nc­re- —ase, -CSS-- Attrition rate Administration of necessary exams & college entrance serving our residents and businesses with superior municipal and academic services that are accessible, Satisfaction Average length of time residents live in Westlake exams • Percentage of leavers all • Create benchmark/peer schools list efficient, cost-effective, and transparent. External validation points (awards per year) • LEAD integration & development • Direction Finder survey results • Neighborhood meetings & discussions Percentage of violations issued to residents due to a Maintenance of municipal & academic websites failure to meet development/code requirements 0 Continued mixed -media development - Laserfiche implementation -organizational wide EMM e Create corporate citizen survey Strategic Themes & Results Theme: Natural Oasis 1 Theme: Exemplary Service Theme: High Quality Planning, Theme: Exemplary Education — Increase Financial =I-Mund Balance - investigate use of off year or online survey tools (targeted) Result: Preserve and maintain 'I & Governance Design, & Development Westlake Academy Capacity / Reserves Quarterly financial report data e Academy website redevelopment a perfect blend of the Result: We set the standard Result: We are a desirable, well Result: Westlake is an international Increase Revenue • Local revenue monitoring e Continuation of new residents welcome packets community's natural beauty. by delivering unparalleled planned, high-quality communitye Business outreach program educational leader where each Streams Percent -of revenues 'budgeted municipal and educational that is distinguished by exemplary I individual's potential is maximized. Market/Expand awareness of Westlake: 4. nationally/statewide (through ads, CVB, etc.) services at the lowest cost. design standards. Comprehensive review of community events to promote Strategy Map A wengagement/attendance Expansion of social media presence Maximize Percentage •of time spent on Q2 planning and I i implementation I • Maintain receipt of various financial awards for both Efficiencies & > Number of policies and procedures municipal and academic services Effectiveness Town of Westlake Increase efficiency of utility billing and processes updated/passed/simplified (quarterly) Number of internal processes reviewed and • Institute auto bill pay for water services ..updated each quarterE-billing for water services Citizen, StudenPreserve t & 1 Encourage Percentage of first submission plans that meet Evaluate services & determine if appropriate fees Desirability & Increase CSS Westlake's Unique environment/development goals Fees increase at rate of inflation Stakeholder Satisfaction Percentage of CSS participation events/meetings • 90% Blacksmith participation & increase avg. donation Quality of Life Sense of Place Volunteers hours are greater than 25,000 per year Increase • Increased survey completion (All) 80% of affiliate revenues spent within fiscal year --- -------- ----------- - ------ Transparency, • DF survey (effectiveness of town • Increased TAD assessments communications, effort to keep residents Accessibility & Consider exempt vs. non-exempt for employees I informed, opportunities for public input and Financial Increase ncrease Communications Educate stakeholders about our development and Financial Revenue 1 availability of town records. environmentalgoals Stewardship Capacity Streams Email/website statistics Reserves candidates Tree preservation reforestation qualified n i within 11 s competency omp t cy s cific e Codify and maintain organizational policies and procedures 0 Review internal processes to eliminate waste/redundancy Attra ct Recruit Percentage ntage of q i applicant ant pools e Strategy is defined, implemented, and reviewed routinely Retain Develo p Ic Time m e to i positions Quality P rc t ofi Municipal & t Highest t QuI • Establish department level and personal Q2 time to e a r ncy specific identify priorities and work toward long range planning Academic Workforce percent increased ed e e Employee turnover rate Identify core duties that match our strategy Encourage Increase • Operations Maximize Westlake's Transparency, Employee satisfaction results 1 a Review stop, start, continue exercise from WA to identify Efficiencies 8 Unique Sense Accessibility & Improve Overtime vs. Comp time potential gains Communication Critical infrastructure downtime a Administration (continued) development of employee Effectivenes: of Nace Technology, i a Cost of repairs vs. replacement costs satisfactions survey Facilities & a Projected CSS growth • Track recruiting cycle Equipment • Pre-employment assessments/Updated job descriptions Optimize Planning & ® DF survey results Integration of HPO training opportunities through i i organization 0 Percentage of deadline compliance People, Attract, Recruit, Improve Optimize Development • Quality training opportunities relative to positions Retain & Develop Technology, P anning & Capabilities Facilities & Update and review of compensations plans Facilities Development the Highest Fac. Qualitv Workfolce,., •Utilize SchoolDude to track hours, repairs, etc. Equipment :Technology Capabilities,_ Annual technology assessment for CIP --------- -- ---- Annual review and update of facility plans Contract with qualified consultants