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Res 12-11 Approving Performance Indicators for Strategic PlanTOWN OF WESTLAKE RESOLUTION 12-11 A RESOLUTION OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS, APPROVING AND ADOPTING THE PERFORMANCE INDICATORS FOR THE STRATEGIC ISSUES -FOCUSED GOVERNANCE SYSTEM (STRATEGIC PLAN) FOR THE TOWN. WHEREAS, the Westlake Town Council has determined that effective governance of the Town of Westlake requires a focused effort which can best be provided by a comprehensive governance system formulated by the Council -staff team; and, WHEREAS, the Town Council has determined that this governance systems allows for a focused review of the Council's priorities for the Town of Westlake, as well as the allocation of Council and staff time and resources to pursue those priorities; and, WHEREAS, the Town Council finds that effective performance indicators are a necessary and important component of the governance system; and, WHEREAS, the Town Council finds that the passage of this Resolution is in the best interest of the citizens of Westlake. NOW, THEREFORE, BE IT RESOLVED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That, all matters stated in the Recitals hereinabove are found to be true and correct and are incorporated herein by reference as if copied in their entirety SECTION 2: That, the Town Council of the Town of Westlake, Texas, hereby approves the attached Strategy Map and Performance Indicators for each of the four balanced scorecard perspectives for the Town of Westlake attached to this resolution as Exhibit "A. SECTION 3: If any portion of this Resolution shall, for any reason, be declared invalid by any court of competent jurisdiction, such invalidity shall not affect the remaining provisions hereof and the Council hereby determines that it would have adopted this Resolution without the invalid provision. Resolution 12-11 Page 1 of 2 SECTION 4: That this resolution shall become effective from and after its date of passage. PASSED AND APPROVED ON THIS 26TH DAY OF MARCH 2012. ATTEST: d Laura L. Wheat, Mayor Kelly tdwar4 Town Secretary Thomas E. Brynferow'n Manager APPROVED AS TO FORM:OFI, L. anton wn Attorney r�XAS Resolution 12-11 Page 2 of 2 +� VWon Poi nats: Sens ref Place, Leader -ship CarIng Community �Exemplao er na, rvlcex� a4 a u r STRATEGY of ru'ca.� L n� �r CUSTOMER Focus FINANCIAL STEWARDSHIP OPERATIONAL PROCESSES EMPLOYEE INVESTMENT AND SUPPORT STRATEGIC ISSUES Enhance Employee Work Attract & Retain a Highly Encourage Employee Professional Promote a Culture of Leadership, performance, Engagement& Skilled Workforce and Development &Organizational Growth Teamwork &High Performance (HPO) Commitment to Service Excellence Cultivate Job Satisfaction Capital Investment Fiscal Stewardship & Human Resources Comprehensive Planning and Public Safetyand Organizational Effectiveness (Employee Investment) Management of Natural Resources I Emergency Preparedness Vision Points: Sense of Place * Leadership * Caring Community * Exemplary Governance * Service Excellence CUSTOMER FOCUS PERFORMANCE INDICATORS CUSTOMER Focus DESIRED OUTCOME PERFORMANCE INDICATOR Promote Best Practice Provide Outstanding Service Provide Excellent, Responsive Promote Community Health, Enhance and Maintain a Policy Governance and Program Delivery Customer Service 5afety & Welfare Sense of Community o established policies [as very satisfied" 90% "met or exceeded "satisfied or very residents who Targeta minimum ratingof Targeta minimum Targeta minimum ected officials adhere 90% "satisfied or Target a minimum rating of rating of 90% of ratingof 90%of o established policies [as very satisfied" 90% "met or exceeded "satisfied or very residents who indicated in annual as to survey result on the expectations" on the quality satisfied"with the recognize Westlake staff and Council overall delivery of Town of customer service to our emergency and police promoting a "Sense surveys, residents. services for our of Place" for our services. residents. community. Vision Poo ts: Sense of Place" Leadership* CCarini -g Cornmi unity * Exemplary Governance* Service Excellence, FINANCIAL STEWARDSHIP PERFORMANCE INDICATORS FINANCIAL STEWARDSHIP DESIRED OUTCOME PERFORMANCE INDICATOR Receive an All reports and financial policies Annual inventory review The annual budget is 'unqualified audit opinion' will comport with Council's identifies maintenance needs Town receives recognition prepared according g annually and direction regardingthe SIG5 accordingto a five year rolling from GFOA an an annual standard accounting implement system and our defined schedule and assign necessary baudget do me and budget documents. practices and our Council adopted internal program based budgeting. funding sources. financial policies. control measures within 30 days A rt , Vision Points:, dense of Place * � ad shlp * Caring Community * Exemplary Governance * Service Excellence r OPERATIONAL PROCESSES PERFORMANCE INDICATORS OPERATIONAL PROCESSES DESIRED OUTCOME PERFORMANCE INDICATOR Facilitate the Implementation of the Strategic Issues -Focused Governance System (SIGS) Town leadership utilizes strategic issues -focused decision making concepts to maximize our resource allocations. Preserve Town Assets to Optimize their Life Expectancy The Town's assets are maintalnedtoa high standard of quality to promote the Vision and Values of the community. Implementa Comprehensive Continuous Quality Improvement Process Westlake staff continually review proceduresto enhance the qualityand efficiency of our services. Encourage Staff Engagementwith Stakeholders Stakeholder relationships are strengthened within our community and with partnership organizations. Optimize the use of our Shared Services Model Our shared services model maintains its relevance and innovative advantage. Develop an Integrated Information System Staff fully utilizes available technologyfor effective service delivery. All staff members All agenda items are clearly Annually review the actively participate in Develop and Ratio ofFTE'sto Target a90% referenced and linked to Town inventoryand continuous institutea daytime overall approval the Strategic Issues preventative improvement corporate/ population; rating as it relates FocusedGovernance maintenance for all processes as business partner including Academy to Communication System {SIGS) capital assets. demonstrated in their outreach students and & Citizen annual evaluations program. residents. I Engagement, F ! S' EMPLOYEE Vision Points: Sense of Place k Leadeubip, * Caring Community * Exemplary Governance * Service Excellence INVESTMENT AND SUPPORT PERFORMANCE INDICATORS EMPLOYEE Enhance Employee Work Attract & Retain a Highly Encourage Employee Professional Promote a Culture of Leadership, Performance, Engagement INVESTMENT Development &Organizational Growth Teamwork &High Performance (HPO) & Commitment to Service Skilled Workforce and AND SUPPORT Cultivate lob Satisfaction _ _ �._ _ .�.. --_ Excellence DESIRED The Town of Westlake's staff is highly OUTCOME I qualified and professional. Staff works as a team that fosters an MPO environment of collaboration, innovation, strategic thinking and respect. All employees will develop and report on PERFORMANCE the implementation of a professional All staff members compiywith team INDICATOR development plan as a component of meeting commitmentsand their annual performance review. participation objectives/guidelines. Town staff are committed to a continuous improvement process, are educated as to strategic prioritiesand are encouraged to participate in organizational development. All departments utilize a continuous improvement review process to streamline service delivery and involve staff in developingthe solutions. Westlake employees have a sense of pride in theirwork and support the vision, mission and values of the Town. The annual employee survey indicates that overall, staff are satisfied and engaged in their respective positions. A 5